If you are unable to attend a session we have booked together, 48 hours notice is required. If you are unable to do this, the missed session will be charged. If I am for any reason unable to attend an agreed session, I will always endeavour to give you as much notice as possible and rearrange a replacement session. If you miss two consecutive sessions, the counselling agreement may be terminated.
If for any reason you arrive late to a session, please note that the session will still end at the agreed time. In the unlikely occasion that I was late to a session, the lost time would be replaced.
To secure your appointment, please provide full payment no later than 24 hours before your session. Payment information will be provided after your inital consultation. Alternatively, cash is accepted for face to face appointments.
Any personal information you share with Positive Steps Therapy will be securely stored and processed per the data protection principles outlined in the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). I am registered with the Information Commissioner’s Office (ICO) to meet all legal requirements and to take all necessary precautions to protect your personal data.